Privacy Policy

1. Introduction

Welcome to onesweb.in Platform. This Privacy Policy explains how we collect, use, store, and share your personal and business information when you use our platform. This policy is prepared in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. By using our website, you agree to this Privacy Policy.

2. Applicability

This Privacy Policy applies to all users of the website, including:

• Business users/vendors/organizations registering to create their own profiles, shops, or business pages.
• General users/customers registering to create personal profiles and use the services.
• Any visitor accessing or browsing the platform.

3. Information We Collect

a) Information you provide directly:

• Name, email address, phone number, password (encrypted), profile photo, and bio.
• Business/vendor details such as business name, address, contact number, GST/Trade License/Registration number (if provided), product/service descriptions, and images.
• Billing, shipping, and transaction-related information when you make or receive payments via the platform.
• Messages, requests, and communication with our support team.

b) Information collected automatically:

• IP address, browser type, device details, operating system, referring URL, pages viewed, and session duration.
• Cookies, local storage, and similar tracking technologies.
• Location data (if enabled by the user).

c) Information from third parties:

• If you sign in via third-party accounts (e.g., Google, Facebook), we may receive limited profile information with your consent.
• Payment gateway and other service providers may share transaction-related details with us.

4. How We Use Your Information

• Creating and managing user/vendor accounts and profiles.
• Displaying business/vendor listings and services.
• Enabling transactions, orders, and communication between users and vendors.
• Providing customer support and resolving disputes.
• Improving the website, conducting analytics, monitoring usage, and preventing fraud.
• Fulfilling legal and regulatory obligations.
• Sending notifications, service updates, and (with your consent) marketing/promotional communications.

5. Cookies & Tracking Technologies

• Manage sessions and remember user preferences.
• Analyze website usage through tools like Google Analytics.
• Display relevant advertisements (via Google AdSense or other providers).

You may disable cookies via your browser settings, but some features of the website may not function properly.

6. Information Sharing & Disclosure

We do not sell your personal data. Information may be shared only in the following circumstances:

• Public Display: Business/vendor profiles, listings, or other content you choose to publish may be visible to others.
• Service Providers: Trusted third-party providers (hosting, payment processing, analytics, communication tools) may access data solely to perform services on our behalf.
• Legal Obligations: Information may be disclosed to authorities if required by law, government request, or court order.
• Business Transfers: In case of mergers, acquisitions, or restructuring, relevant data may be transferred, with prior notice where applicable.

7. Third-Party Advertising & Personalization

We may use Google AdSense and other ad networks. These third parties may use cookies or device identifiers to serve personalized ads. You can manage or opt out of personalized ads here: Google Ads Settings.

8. Data Storage & Security

• We use SSL/TLS encryption, firewalls, and restricted access controls to protect your data.
• Sensitive information is stored securely in encrypted form.
• Personal data is retained only as long as necessary:
  • Account data: as long as your account is active, or up to 180 days after closure (unless required longer by law).
  • Transaction records: up to 7 years for compliance with tax and legal requirements.

While we take reasonable measures, no method of online transmission is 100% secure.

9. Your Rights (as per Indian Law)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal/business retention obligations).
• Withdraw consent for data processing where processing is based on consent.
• Opt-out of marketing emails/SMS.

To exercise these rights, please contact us at oneswe.in@gmail.com.

10. Data Breach Notification

In case of a data breach affecting your personal data, we will notify you and the concerned regulatory authority, as required by law, and take necessary remedial steps.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected data from a minor, we will delete it immediately.

12. Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, or applications. We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies.

13. Automated Decision-Making & Profiling

We do not engage in automated decision-making or profiling that significantly affects users. If such features are introduced in the future, you will be informed and provided with options to opt-out.

14. Legal Basis & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes will fall under the exclusive jurisdiction of the courts in India.

15. Grievance Officer (Data Protection Contact)

As per Indian IT Act and DPDP Act, you may contact our Grievance Officer:

• Grievance Officer / Data Protection Contact
• Email: onesweb.in@gmail.com
• Phone: +91-9547620954